An experienced colleague can often explain what to do in a familiar situation. The harder task is explaining the exceptions: when the usual approach does not apply, which signals matter, and what should change the decision.
Ask about a concrete situation.
General questions tend to produce general answers. Discussing a specific case helps bring out the signals the expert noticed and the alternatives they considered.
Ask what would change the answer.
Explore the boundaries of the decision. What conditions would lead to a different choice? What information was missing? When would the expert ask for a second opinion?
Review the reasoning.
Experience is valuable, but individual reasoning can still contain inconsistencies or hidden assumptions. Comparing perspectives brings these issues to the surface and gives the organization an opportunity to review them.
Make it useful to the next person.
The goal is knowledge that can help someone recognize a situation and understand how to respond. That requires context and reasoning alongside the instructions.
Knowledge transfer is also a design problem.
Consider how the next person will find the knowledge, recognize when it applies, and know when to ask for help.
A taiziii perspective, informed by the approach to knowledge elicitation and transfer behind SkillRelay.
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