An experienced colleague can often explain what to do in a familiar situation. The harder task is explaining the exceptions: when the usual approach does not apply, which signals matter and what should change the decision.
Ask about a concrete situation.
General questions can produce general answers. Discussing a specific case helps bring out the information the expert noticed and the alternatives they considered.
Ask what would change the answer.
Explore the boundaries of the decision. Which condition would lead to another choice? What information was missing? Where would the expert ask for a second opinion?
Review the reasoning.
Experience is valuable, but individual reasoning can still contain inconsistencies or assumptions. Comparing perspectives helps make those differences visible and gives the organisation an opportunity to review them.
Make it useful to the next person.
The goal is knowledge that can help someone recognise a situation and understand how to respond. That requires context and reasoning alongside the instructions.
Knowledge transfer is also a design problem.
Consider how the next person will find the knowledge, recognise when it applies and know when to ask for help.
A taiziii perspective, informed by the knowledge elicitation and transfer approach behind SkillRelay.
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