The answer lives
with one person.
Critical decisions depend on knowledge that has never been made explicit.
EXPERT KNOWLEDGE. BUILT TO LAST.
Keep the
know-how.
Pass on the why.
Turn the reasoning behind expert decisions into structured knowledge your teams can review, learn from and use.
AI-assisted interviews. Human-owned judgement.
EXPERIENCE → SHARED KNOWLEDGE
Go beyond the answer.
01 / INTERVIEW
“What would make you escalate
a supplier delay?”
“I check whether it changes our customer commitment, and whether we have a workable alternative.”
Make the reasoning explicit
A decision, made visible.
02 / STRUCTURE
CONDITION
The customer commitment is at risk.
CHECK
Is there a workable alternative?
NEXT STEP
Discuss the options with the operations lead.
Bring the reasoning back to the expert for review.
Knowledge the next person can use.
03 / TRANSFER · CONTEXT, CONDITIONS & REASONING
Illustrative workflow · fictional supplier-delay example
SELECTED BY
SHARP FINANCEMaking the reasoning behind experienced
credit reviewers’ decisions visible.
01 / THE KNOWLEDGE GAP
Your process is documented.
Your experts know the rest.
The signals they notice. The exceptions they recognise. The reasons they choose one path over another.
The answer lives
The same questions
keep coming back.
New colleagues have the instructions, but still need help interpreting the situation.
A handover leaves
the “why” behind.
When experienced people move on, years of reasoning can be difficult to recover.
02 / HOW SKILLRELAY WORKS
From “I just know”
to “here’s how to decide.”
AI-supported conversations surface the reasoning. Structure and review make it useful to others.
A CONVERSATION WITH PURPOSE
Follow the reasoning,
one question at a time.
AI-assisted interviews explore how an expert approaches a situation, which conditions matter and what would change their answer.
ASK“What did you notice first?”
EXPLORE“Which alternatives did you consider?”
CLARIFY“When would that approach not apply?”
The starting point is the expert’s experience.
MAKE THE LOGIC EXPLICIT
See the conditions.
Review the differences.
Structure the reasoning as conditional rules. Look for inconsistencies and compare perspectives across experts before transferring the knowledge.
CONTEXTIn which situation does this apply?
CONDITIONWhat changes the recommended path?
REVIEWWhere do experts agree or differ?
Review helps surface assumptions as well as expertise.
TURN INSIGHT INTO CAPABILITY
Give the next person
more than instructions.
Use the reviewed knowledge to generate manuals, procedures and learning materials that explain the reasoning alongside the steps.
MANUALSCapture the context and exceptions.
PROCEDURESExplain what to check and when.
LEARNINGHelp people understand the judgement.
Agree on the outputs that fit your team’s work.
03 / A DEEPER LAYER OF KNOWLEDGE
Preserve the reasoning
behind the instruction.
SkillRelay adds explicit decision context to your knowledge base, so people can understand when and why an approach applies.
| The instruction | The question worth asking | The knowledge to preserve |
|---|---|---|
| “Escalate an exception.” | What makes it an exception? | The conditions and warning signs. |
| “Review the available options.” | Which trade-offs matter most? | The priorities behind the choice. |
| “Follow the standard process.” | When should the process change? | The limits, context and reasoning. |
Illustrative examples of the knowledge an interview can explore.
04 / WHERE TO START
Find the expertise
your organisation relies on.
01
KNOWLEDGE CONTINUITY
Before a
critical handover.
Capture the reasoning that could be lost when a specialist retires, changes roles or moves to another team.
Start by asking
“Whose judgement is hardest to replace?”
02
TEAM DEVELOPMENT
When onboarding
stalls at the exceptions.
Help new colleagues understand the context behind the instructions, including the cases that require a different approach.
Start by asking
“What do new colleagues keep asking?”
03
CONSISTENCY & REVIEW
Where expert
perspectives differ.
Make decision criteria visible so the team can discuss differences, review assumptions and develop shared understanding.
Start by asking
“Where do our experts take different paths?”
05 / HUMAN JUDGEMENT, MADE VISIBLE
AI draws it out.
People make it count.
SkillRelay supports the elicitation, organisation, review and transfer of expertise. People remain responsible for decisions.
- Keep the reasoning open to expert review.
- Surface inconsistencies and assumptions.
- Preserve context alongside the decision rules.
06 / CUSTOMER STORY
Making experienced
judgement visible
at Sharp Finance.
Sharp Finance selected SkillRelay to help capture and structure the tacit knowledge held by experienced credit reviewers.
With a generational transition ahead, the team needed to preserve the signals, exceptions and reasoning that were difficult to communicate through conventional handovers.
THE OBJECTIVE
Read the announcement
Make expert reasoning available to the next generation and support more consistent review practices.
Japanese-language announcement by taiziii. Outcomes described here are the project’s stated objectives.
07 / START WITH A FOCUSED PILOT
One expert.
One meaningful topic.
A clear first step.
Begin with a defined area of expertise. Establish what useful knowledge looks like, review the output and decide how to expand.
Discuss your pilotChoose the knowledge
worth capturing.
Identify a topic, the expert involved and the people who need to learn from it.
Make the reasoning
explicit.
Use interviews to draw out decision criteria, then review their clarity and consistency.
Assess the value
before expanding.
Review the captured knowledge, learner understanding and gaps or inconsistencies identified.
Scope, timing and pricing are agreed around your needs and expert availability.
Questions before you start?What does SkillRelay capture?
The reasoning behind experienced people’s decisions: context, signals, conditions, exceptions and the alternatives they consider. AI-assisted interviews help make that knowledge explicit.
How does it fit with our existing documentation?
Your documents remain valuable. SkillRelay focuses on the reasoning that may not yet be written down, then helps turn reviewed knowledge into manuals, procedures and learning materials.
Does the AI make decisions for our team?
No. Its role is to help elicit, organise, review and transfer knowledge. People remain responsible for the decisions and the context in which that knowledge is used.
How small can we start?
A focused pilot can begin with one expert and one topic. The right scope and timetable depend on the complexity of the subject, the expert’s availability and the outputs you want to assess.
How do we evaluate a pilot?
Agree on evaluation criteria before starting. These can include the decision criteria captured, a learner’s ability to understand the reasoning, and inconsistencies or assumptions identified through review.
What about language, deployment and data requirements?
Discuss the languages your experts use, your data-handling requirements and the intended deployment environment with our team. We will clarify the supported scope before proposing an engagement.
How is SkillRelay priced?
Pricing is scoped to the engagement. Tell us about the expertise you want to preserve, the people involved and the intended outputs so we can propose an appropriate starting point.
KEEP WHAT MAKES YOUR TEAM EXCEPTIONAL.
What expertise
can’t you afford to lose?
Let’s identify where SkillRelay could make a difference.
Talk to us about SkillRelayOpens taiziii’s Japanese enquiry form. You can write your message in English.